Order Changes & Cancellations
DULMERIN · CUSTOMER GUIDE
Send a request promptly
Email service@dulmerin.com using the address associated with your order. Include the order number and the exact change you need: delivery address, item selection or cancellation. Do not send full card details.
We check the order stage
Preparation and carrier processing determine whether a change is possible. We will review the request and confirm the outcome. A request is not accepted solely because an email was sent; if processing has advanced, we may be unable to intercept the parcel.
Address corrections
Provide the complete corrected address. A material destination change can affect eligibility, fees or the ability to dispatch. We will explain any difference before proceeding rather than silently applying an undisclosed charge.
Cancellation and refunds
When a cancellation is accepted before dispatch, the applicable refund is sent to the original payment method. Payment-provider posting times vary. If cancellation is no longer possible, refer to the Return Policy. Mandatory rights related to delayed, faulty or non-conforming goods remain available.
Duplicate or incorrect orders
Contact us as soon as you notice the issue so we can assess both orders. Keep the relevant confirmation messages. Do not assume an extra order is cancelled until you receive confirmation.