Shipping Policy
DULMERIN · CUSTOMER GUIDE
Effective October 12, 2026. This policy explains the delivery options for orders shipped to the United States. All amounts below are in USD.
Shipping options & fees
| Option | Discounted merchandise subtotal | Shipping fee |
|---|---|---|
| Standard | Below $50 | $5.99 |
| Standard | $50 or more | Free |
| Expedited | Any eligible subtotal | $7.99 |
The free standard shipping threshold uses the merchandise subtotal after discounts, excluding shipping and taxes. Available services and the final fee are displayed at checkout. Expedited service does not remove order preparation time and does not carry an unconfirmed delivery-date guarantee.
Preparation and transport are separate
| Stage | Planning window | When it begins |
|---|---|---|
| Order preparation | 5-10 business days | After order/payment confirmation, subject to needed information |
| Standard carrier transport | 10-15 business days | After dispatch |
| Combined standard planning window | 15-25 business days | Preparation plus transport |
Preparation and carrier transit are consecutive stages. The 10-15 business day transport window starts after dispatch, not when you place the order. Business days exclude weekends and applicable public holidays. These are planning estimates, not a guaranteed arrival date. Missing order information, carrier disruptions and customs processing may affect the schedule.
Tracking your parcel
When your order is dispatched, we provide the available shipment details through the order contact channel. Carrier tracking may take time to show its first scan. If tracking does not progress or the parcel has not arrived within the planning window, contact us with your order number so we can investigate.
Address changes & cancellation
Check your shipping address before paying. Email us promptly to request a correction or cancellation. We will check whether the order can still be changed before dispatch; changes cannot be guaranteed once carrier processing begins. Please do not assume an email request has been accepted until we confirm it.
Delays, loss & damage
If we cannot dispatch within the stated preparation window, we will communicate the delay, explain the revised timing and offer the cancellation/refund options required by applicable law. For a parcel reported lost, damaged or incorrectly delivered, contact us and retain the packaging and available photos. We will investigate and arrange the appropriate remedy; mandatory consumer rights remain available.
Taxes & import charges
Applicable checkout taxes are shown before payment. Where import charges apply and are not included at checkout, responsibility will be explained before the order is completed. We do not promise that every order is free of taxes or customs charges.
Returns
Delivery issues and returns are handled under our Return Policy. Please contact us before returning anything.