Return Policy
DULMERIN · CUSTOMER GUIDE
Effective October 12, 2026. You may request a return within 30 days after receiving your order. Read the steps below before posting a parcel.
Return eligibility
For a change-of-mind return, keep the curtain unused, unwashed and in its original condition with any supplied labels and packaging where possible. Inspect color, fit and the supplied care instructions before installation. This condition does not restrict remedies for defective, damaged, incorrect or misdescribed goods.
Start a return
- Email service@dulmerin.com within the return window with your order number, the item and your reason for returning it.
- Wait for our reply confirming the return instructions. For a damaged or incorrect item, photos can help us assess the issue, but statutory rights do not depend on producing unnecessary evidence.
- Pack the approved return securely and keep your shipping receipt and tracking number. Include enough order information to identify the return.
Return address
Room 1226, 12th Floor, Unit 1, Building 1, No. 84 Xidajie, Qingyang District, Chengdu City, Sichuan Province, China
This is our company return address in China. Please obtain return instructions before sending your parcel. A return may involve international postage; check the cost with your carrier before choosing a change-of-mind return.
Return shipping costs
The buyer pays return postage for personal preference, ordering mistakes or other change-of-mind reasons. For goods that arrive damaged, are incorrect or have a qualifying defect, contact us first so we can arrange a suitable solution and determine shipping responsibility under applicable law. Do not discard the goods until we confirm the next step.
Inspection & refunds
We inspect the returned item and process an approved refund within 10 business days after receiving it. Refunds are made to the original payment method. Your bank or payment provider may require additional time to post the credit. We will explain any refusal or adjustment; mandatory refund entitlements prevail over this policy.
Exchanges & cancellation
Contact us about an exchange before sending a return. An exchange depends on the available item and may require a separate order. For cancellation or an address correction, email us immediately; we will check the order stage. Dispatch may prevent cancellation, but the return and applicable statutory remedies remain available.
Exceptions & your rights
Any item-specific exclusion must be clearly disclosed before purchase. We do not apply a blanket exception to all curtains. Nothing here removes your mandatory consumer rights or remedies for non-conforming goods. If the item is faulty, contact us even if the change-of-mind window has ended.